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Estates enquiries from staff, students, and visitors. Provide 1st line technical support to staff and students via the walk-up desk or via the ITSM – ServiceNow Troubleshoot hardware, software, and network
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students across the University. The job requires the role holder to: Take responsibility for the specification and design of large or complex systems. Resolving issues independently where they fall within
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second-level of support for the service desk, providing guidance to other team members and support for more complex requests, and serves as a backup when the situation warrants. This position manages and
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of security-related software and complex desktop applications. Responsibilities include coordinating and maintaining large-scale enterprise desktop software deployments, including antivirus updates, application
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, datacenter networking, storage & backup systems - including contingency management and disaster recovery. Demonstrated experience with scripting and programming languages for system administration
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and guidance to managers and staff across UAL. You’ll support a wide range of people management matters including complex employee relations casework, organisational change initiatives, and
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stakeholders and at times working to a deadline. Building relationships with our academics is going to be a crucial part of this role so we are looking for someone who is a confident networker. We are looking
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key IT partners (e.g. Network, Security, Operations, and Client Services). • Build and maintain relationships across RC teams to support researcher needs. • Regular professional development to build a
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network infrastructure. This role involves administering a complex network environment, provisioning data and voice services, performing system maintenance and troubleshooting, monitoring network
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evaluation of a range of events, activities and networks connected to the University’s strategic ambition to nurture and grow its entrepreneurial and innovation community. 2. Event management: to lead on the