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desk or via the ITSM – ServiceNow Troubleshoot hardware, software, and network issues. Escalate complex issues when necessary. Assist with user account management, device setups, and software
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internal and external networks of researchers to foster research collaborations, to identify and deliver common research objectives and to generate income. You will also lead the development of knowledge
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of the University. This includes offering procedural advice, managing complex casework, and overseeing various student procedures, including student misconduct, complaints, academic misconduct (exams), and final
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