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an exceptional customer focused information service and a memorable and high-level student experience. The MySurrey Hive Case Co-ordinators are assigned to students whose queries to the MySurrey Hive are complex
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resolution. Where the post holder faces issues/problems which are of a more complex nature and fall outside of the scope of the post holder’s experience, guidance may be sought from their line manager
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resolution. Where the post holder faces issues/problems which are of a more complex nature and fall outside of the scope of the post holder’s experience, guidance may be sought from their line manager
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with experience in supporting those with complex mental health needs. The role is available on a fixed term (up to 1 year Maternity Cover) full-time contract, with the nature of working hours up