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multiple service channels About You You are a confident and capable leader with a passion for customer service and technical support. You will bring: Relevant qualifications and/or equivalent experience in
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service across multiple channels – online, phone, and in-person. About you You’re a confident communicator with strong interpersonal skills and the ability to engage people from diverse backgrounds. You
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Respond and resolve technical issues raised through multiple channels. Train and support users on WIL functions, and develop review and maintain associated training resources. Conduct regular testing of new
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on digital channels Demonstrated experience in project management and delivering in-person engagement events Well-developed oral and written communication skills, including digital content and report writing
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immense pride. About the Role As a Senior Program Manager, you will: Lead and manage VU’s strategic preparation for the 2026 National Higher Education Code to Prevent and Respond to Gender-based Violence
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professional duties in accordance with the parameters of the code of ethics of the relevant professional association (i.e. APS/AASW), Counselling Services Policies and Procedures, and relevant State and Federal