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independently, manage multiple projects simultaneously, and take initiative in solving complex IT problems. • Experience with computer hardware troubleshooting and repair, as well as writing user-facing
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independently, manage multiple projects simultaneously, and take initiative in solving complex IT problems. • Experience with computer hardware troubleshooting and repair, as well as writing user-facing
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University of California, San Francisco | San Francisco, California | United States | about 2 months ago
experience Deep knowledge of end-user computing (EUC), endpoint management, and user-facing technology environments (Windows, macOS, iOS, Android, VDI, etc.). Expertise in endpoint security, compliance, and
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principles of multiple operating systems (Windows 7/10, Mac OS 10.12+, and mobile operating systems such as iOS, Android, and ChromeOS), and web- and windows-based software applications. Knowledge Must possess
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principles of multiple operating systems (Windows 7/10, Mac OS 10.12+, and mobile operating systems such as iOS, Android, and ChromeOS), and web- and windows-based software applications. Knowledge Must possess
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a one-stop shop for all IT needs. With a customer base of 40,000 users, we handle more than 20,000 contacts per month received through multiple inbound channels (e.g., Phone, Web, Email, Chat). We
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: Required: Excellent customer service skills Ability to communicate clearly and effectively while managing multiple issues over phone, email, and in person Use good judgment, tact, discretion, and be
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to continuously iterate and improve learning outcomes. Ensure accessibility and engagement across mobile (iOS/Android) and web platforms. Analyze and use user data to inform decision-making and drive product
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(iOS/Android) and web platforms. Analyze and use user data to inform decision-making and drive product iteration. Develop lifecycle strategies to ensure continuity in the face of changes in operating
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, and public service missions. In this position, you will: Work as a member of an IT team in a Windows 11, Windows Server, iOS, and Android environment providing technical support. Perform a variety of